Giving Customers Quality Care
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Giving Customers Quality Care
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EMPLOYER SURVEY 2011
Please take a moment to read our latest newsletter.
To all our customers & suppliers
Important Message for SkilSure Users
Could You Be The Next Winner Of The National Apprenticeship Awards?
A One Day Programme
WHO WILL BENEFIT
Any member of staff that may come into contact with the customer, either face to face or on the telephone.
PROGRAMME AIMS
At the end of this programme delegates will be able to identify the importance of good customer care which benefits both the company, the employee and customer.
SEMINAR CONTENT
- What is Customer Quality Care?
- Dealing with awkward customers.
- Giving customers priority.
- Understanding the power of behaviour.
- Handling the customer.
- Our attitude, their attitude.
- Dealing with complaints.
- Dealing with aggression.
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